How To Build A Culture Of Quality - A Holistic Approach
Ouchitya Karan || Gurgaon, 17.Feb.2023 Every company strives for quality in its products, services, staff, and reputation, but it’s easier said than done. It can be quite easy to add it as your corporate slogan, publish it on your website, provide witty quotes about it across company break rooms, and even include whole sections about it in employee handbooks. But a true culture of quality must become embedded in the very psyche of every employee and carried across all aspects of the organization. To accomplish this, companies must take a holistic approach to quality. It must be peer-driven, supported by the highest corporate echelons, graciously rewarded, and comprise all aspects of the company: people, processes, products, and services. Since a culture of quality has significant financial repercussions also, how can companies reach a state of nirvana when it comes to quality? Following are the tips for deploying a strategic quality management program: 1. Define your core quality ...